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FAQ:

FREQUENTLY ASKED QUESTIONS

Adventurers have lots of questions. We have the answers.

 

 

  • How long will my experience take?

    Experience Co offers a wide range of experiences that can last anywhere from a few hours to a full day. When booking your experience with Experience Co you will receive a confirmation email that will contain more information about your itinerary and expected timings. 

    If you have not received your confirmation email within two days of booking, please check your email’s Spam folder, otherwise feel free to call the Experience Co call centre on 1300 601 899.

  • Weather

    Some activities are weather dependant. If conditions are unsuitable for your experience to proceed, Experience Co will endeavour to contact you prior to your scheduled arrival time to make alternative arrangements.

  • Cancellations and Rescheduling

    If your experience is cancelled due to weather or unforeseen circumstances, you can reschedule for another day or another activity that suits.

    If you need to change your booking, you may re-schedule up to 24 hours before the experience departs at no additional charge.

    Bookings that you cancel less than 24 hours before the tour departs will forfeit 100% of the total price paid. You can alternatively pay a $110 re-booking fee to reschedule your booking.

  • Are there restrictions on any experiences?

    Certain experiences are subject to minimum age, health, weight or other restrictions. These restrictions are outlined on our specific experience websites and at the time of booking. Please ensure you are familiar with these restrictions prior to booking. If you have to cancel your experience due to these restrictions, you may be liable for the cost of the experience.

  • Want to buy or use a Gift Voucher?

    Experience Co Gift Vouchers are valid for six months from the date of purchase and are available in $100, $200, $300, $500 or $1000 vouchers.

    Gift Vouchers can be used on any Experience Co product making them an exciting and flexible gift so your loved one can choose their own adventure! To purchase a gift voucher, call us on 1300 601 899 or click here.

    • Lost gift vouchers
      Treat your gift voucher like cash! Lost or stolen gift vouchers are non-refundable and no replacements are available, so take care of it and keep it somewhere safe!

    • Request an extension
      Expiring Gift Vouchers can be extended for $50 for an additional three months.

    • Change name on Gift Vouchers
      Gift Vouchers are transferable to another person. To transfer a voucher, phone our call centre on 1300 601 899.

  • Promotion Codes

    Promotional codes are only valid for new bookings and cannot be used in association with Gift Vouchers or any Experience Co credit. Promotional codes are based on the total cash value you are spending.

    If you have a promotional code you are wishing to use for any experience, please enter it on the payment screen when prompted.

     

  • How far in advance do I need to book?

    Bookings for some Experience Co activities can be made on the day depending on availability, but if you are after a particular day or time it is strongly recommended that you book one to two weeks in advance. The sooner you contact Experience Co, the better the chance you have of booking on your preferred date! Bookings can not be cancelled or rescheduled within 24 hours before the tour departs.

  • Do you offer bus transfers?

    Most Experience Co activities offer bus transfers. Check online or when you call to book for availability for your chosen experience. Call our friendly Call Centre on 1300 601 899.

  • Payment methods
    • What payment methods do you accept?
      Visa, Mastercard, Bartercard and cash on site.

    • Currency
      All Australian based products are in AUD and all New Zealand based products are in NZD. If unsure, please check out our deals page.

  • Have more FAQ’s?

    For more questions on any of our experiences, check out the FAQ webpage specific to each Experience Co activity:

  • GST

    All figures quoted in these FAQ’s include GST.

 

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